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Product Information

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BCS ITQ Level 2 Using Email

15.00 (Print A4) | 250.00 (Site Licence)

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Description

This training guide has been written specifically for the BCS ITQ level 2 unit Using Email, which requires you to make best use of e-mail software to safely and securely send, receive and store e-mail messages. Each exercise in this guide has been designed to gradually build up your knowledge of Microsoft Outlook using a simple, user friendly, step-by-step approach.

This unit requires you to demonstrate the intermediate skills and knowledge needed to use a range of e-mail software tools to compose, format, send and manage messages. This guide provides you with the knowledge and techniques necessary to meet these learning outcomes.

Data files to accompany this title are available to download from our website, which allow you to practise the many different software features covered.




Versions

This product is available in 3 different versions. Click the Buy Now button at the top or bottom of the page to select the version you would like to add to your shopping cart.
 

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Outlook 2010 (ISBN: 9780857411860)
Outlook 2013 (ISBN: 9780857411877)
Outlook 2016 (ISBN: 9780857412591)




Contents

This product contains approximately 118 pages and covers the following topics:

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Opening & Closing Outlook
Using Outlook
Creating E-mail Messages
Sending Messages
Receiving Messages
Replying to Messages
Forwarding Messages
Attachments
Automate Responses
Organise and Store E-mail
Using Contacts
Using an Address Book
Using E-mail Safely
Guidelines, Laws and Procedures




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All CiA Training resources are available in individual printed book format or as digital site licences in Microsoft Word or PDF format. Site licences are only suitable for organisations and allow unlimited editing, customisation, printing and VLE uploads.

Please refer to our Purchasing Options page if you have any queries regarding our ordering process.




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